Refund & Return Policy

1. Hardware returns

• Hardware returns follow the manufacturer’s or distributor’s return rules: the return window and the condition the item must be in, usually unopened and in its original packaging.
• Tell us within 14 days of delivery if you want to return something.
• Equipment we have opened and set up for you, and special orders, may not be returnable. We tell you on the quote if an item can’t be returned.
• If the vendor applies a restocking charge, we pass it on at cost. Where we know it in advance, it’s shown on the quote.
• Approved returns are refunded once the vendor accepts the item.

2. Damaged or incorrect items

If something arrives damaged, faulty or isn’t what you ordered, tell us within 5 business days of delivery. We arrange a replacement or a full refund at no cost to you, including shipping.

3. Software licenses and subscriptions

Software licenses and cloud subscriptions (such as Microsoft 365) follow the vendor’s cancellation rules. Many are annual commitments that can’t be cancelled or refunded part-way through. We tell you before you buy one.

4. Warranty claims

Faults covered by warranty are handled by the manufacturer under its warranty. We register the warranty in your name when we deliver, and we help you file any claim.

5. Services already performed

Services are not refundable once they have been delivered. If something we did isn’t right, tell us within 30 days and we’ll put it right at no charge.

6. Deposits

If you cancel a project before work begins, we refund your deposit, less the cost of anything already ordered for you that can’t be returned.

7. Projects cancelled after work starts

If you cancel a project after work has started, you pay for the work done up to that point and for anything ordered for you that can’t be returned. We refund anything you’ve paid beyond that.

8. Monthly services

• Monthly services run under a 12-month agreement. Either of us can end it at any time with 60 days’ written notice, and it renews for another 12 months unless either of us gives that notice, as our Terms of Service describe.
• They are billed in advance, and we don’t refund part of a month. If we end the agreement, or you end it because we seriously broke it, we refund the unused part of any month you’ve paid for.
• When the service ends, we hand over your passwords, licenses and documentation in writing.

9. How refunds are paid

• A refund returns the amount you were actually charged, to the payment method you used.
• We issue approved refunds within 10 business days. Your bank or card issuer may take a few more days to show it.

10. Disputes

• If there’s a problem with a charge, please contact us first. Most things are sorted out quickly.
• You can also dispute a card charge with your card issuer.

11. Contact

To start a return or ask about a refund: email hello@elevateitpro.com (placeholder) or call (417) 600-1188.