How we work with you
We learn how your business runs first. Every step ends with something in writing that you keep.
Free IT assessment
A 30-minute call, then a look at how your business runs and what you have.
We start by listening. The call is 30 minutes about how your business runs and what gets in the way, with no pitch.
Then we take a look at your setup, on site or remotely, so we both start from facts. You leave with a one-page summary in writing.
What happens on the call?
You tell us how the business runs, who uses what, and what keeps getting in the way. We ask questions and listen. No pitch.
Do you need access to our systems?
Not for the call. For the look at your setup, we agree with you what we'll see first, and we work in your accounts only with your permission.
Is it done remotely or on site?
Either. We look at your setup remotely or on site, whichever suits your business.
Blueprint
A plan of what to fix, simplify, automate and build, in order.
If it's a fit, we write your Blueprint: a written plan of what to fix, simplify, automate and build, in order.
The Blueprint is paid work, priced for your business, and you know the price before we start.
What's in the Blueprint?
What to fix, what to simplify, what to automate and what to build, in the order we'd do it, explained in plain English.
What does the Blueprint cost?
It's priced for your business, and you know the price before we start.
Is the Blueprint ours to keep?
Yes. The plan is yours, and you can take it to anyone.
Setup
We put the plan in place around your work, so nobody loses a day.
You get a change notice in writing for what we change, so you can see what was done.
Will my people lose a day?
We plan each change around your work, and you hear before any change your people will notice.
In what order does the work happen?
In the order set out in your Blueprint, so the most important things come first.
Ongoing partnership
Your IT department day to day, plus regular strategy reviews.
We become your IT department day to day: the help desk your people call, the accounts and the devices.
We also meet with you for regular strategy reviews, and you get a regular report on what we've done.
What does day to day look like?
Your people call or message the help desk when they're stuck. We look after accounts for new starters and leavers, and keep devices running.
How do strategy reviews work?
We meet with you regularly to look at where the business is heading and what technology it needs next.
What will we see from you?
A regular report in writing, so you can see what we've done.
Talk it through with us. Thirty minutes, no pitch.
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